Enrollment Policy

A verbal purchase order number must be given at time of enrollment. KLA-Tencor must receive a hard copy of the PO no later than 30 days before the enrolled course start date. If no hard copy is received, the class slots may be released to other students.

Cancellation Policy

There will be no charge for the class if cancellation is received 42 days or more prior to start date of class. Cancellations received less than 42 days, but 21 days or more prior to start date will result in 50% of normal charges. Cancellations received less than 21 days prior to start date of class will result in full charges. All changes and cancellations must be verified in writing. If KLA-Tencor cancels the class prior to class start date there will be no tuition charges, however KLA-Tencor will not be responsible for any other costs incurred by the customer.

Credit Entitlement Policy

One earned credit is equal to one day of training for one student. The number of credits required to cover the cost of a training class is equal to the number of days in the length of the class. Training credits may be applied only to classes related to the equipment purchased which produced the credits.

Dress Code

Recommended dress code is business casual. We discourage shorts and open-toe shoes. If you have questions regarding training credits or our policies, call toll free 1-800-876-4210 or direct at 1-408-875-0232.