Services & Support
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Our services and support enable you to achieve maximum results. We offer highly accurate products for data acquisition and analysis, and our knowledge and experience will ensure that you have the support necessary to get your job done.
 

Calibration Services
SensArray calibration services keep your SensorWafer® products operating at the highest level of accuracy so that you can continue on with your critical measurements. Using NIST-traceable standards, your products are put through a state-of-the-art, computer-controlled calibration process by qualified SensArray technicians. For information on the recommended frequency for recalibration of your SensArray products and to request an RMA number in order to send your products to us for calibration, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Repair Service
Our repair service has been designed to turn your product around as
quickly as possible.

  Return Materials Authorization
To ensure accurate tracking of your material while it is at our facility we require that you obtain an RMA (returned material authorization) prior to returning material to us. An RMA can be obtained online by clicking here.

We unfortunately, cannot be responsible for material returned to us without an RMA.


Purchase Orders
Purchase orders can be faxed or mailed directly to our Milpitas headquarters. Whenever possible, a hard copy purchase order in an amount to cover repair cost should accompany the return. This will assist in expediting the turnaround.

Turnaround
It is our goal to accommodate your requirement for turnaround. If the product you are returning has caused a machine down situation, please inform us of this when you call to receive an RMA number.

Repair Warranty
SensArray warrants all repair work to be free from material or workmanship defects for 60 days from the time of the repair shipment. This limited warranty applies only to the areas of the wafer that were actually repaired by the company during this specific RMA. This limited warranty does not extend the normal warranty period for the wafer when purchased.
As we work to provide you with the highest level of service and support, your comments and suggestions will help us to serve you more effectively and to continue to improve in everything that we do. Please share with us what you think about our products, services, and support.

Email us or contact Technical Support at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 
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